                       	       Readme
                                 for

                Supporting Users and Troubleshooting
	         Desktop Applications on a Microsoft
		 Windows XP Operating System (70-272)
	                    Student CD

 
                     by Microsoft Corporation

           Copyright (c) 1983 - 2004 by Microsoft Corporation
                      
                          All Rights Reserved

___________________________________________________________________

README CONTENTS
 - WHAT'S ON THIS CD?
 - HOW TO USE THE CD
 - SUPPORT INFORMATION
   - Troubleshooting
   - Microsoft Learning Technical Support
   
    
WHAT'S ON THIS CD?
==================

This CD contains the following folders and files:
	
	-This Readme.txt file

	-Readiness Review Suite

	-Electronic version of the book (eBook)

	-PowerPoint Slides folder

	-PowerPoint Viewer
	
	-A link to Adobe.com for download of Adobe Reader


DISCLAIMER: THIRD-PARTY SOFTWARE AND LINKS TO THIRD-PARTY SITES.

For the user's convenience, this CD includes third-party software and links 
to third-party Web sites. Please note that these products and the products 
available at the linked Web sites are not under the control of Microsoft 
Corporation and Microsoft is therefore not responsible for their content, 
nor should their inclusion on this CD be construed as an endorsement of 
the product or the site. Please check third-party Web sites for the 
latest version of their software.

	
HOW TO USE THE CD
=================

Autorun CD Menu
---------------

To use the CD, insert the CD into your CD-ROM drive. A menu screen
will appear. If AutoRun is not enabled on your computer, run StartCD.exe 
in the root of the CD to display the starting menu. 

Note: Some of the documentation included on this CD is provided in 
Portable Document Format (PDF). To view these files you will need Adobe 
Acrobat or Adobe Reader. For more information about these products or to 
download Adobe Reader, visit the Adobe Web site at http://www.adobe.com.



Readiness Review Suite
----------------------

The Microsoft Press Readiness Review Suite Powered by MeasureUp includes 
practice tests and an objective-by-objective review. Multiple testing 
options help you assess your knowledge.

To install the Readiness Review Suite, run Setup.exe in the \Review folder 
and follow the instructions that appear on your screen.

The optimal screen resolution for viewing this engine is 1152 x 864 or lower.
Running at a resolution higher than this might lead to unpredictable results.



Electronic version of the book (eBook)
---------------------------------------

The complete text of the original print book is contained on the CD in a 
searchable PDF eBook.

To view this eBook, launch the 620768.PDF file in the \eBook folder. 



PowerPoint Slides folder
------------------------

These PowerPoint slides correspond to the chapters in the textbook, and 
are available to you as a study aid. Your instructor might use these 
same slides during lectures. The PowerPoint slides are included on this 
CD-ROM in the \Slides folder. 



PowerPoint Viewer
-----------------

To view the PowerPoint slides included on this CD-ROM, you will need
Microsoft PowerPoint or Microsoft PowerPoint Viewer. Microsoft Office 
PowerPoint 2003 Viewer has been included on this CD-ROM in the \Viewers 
folder. To install Microsoft Office PowerPoint 2003 Viewer, run 
PPViewer.exe in the \Viewers\PPView folder and follow the instructions 
that appear on your screen.

This version of PowerPoint Viewer will allow you to view PowerPoint slides
created with Microsoft PowerPoint 97, 2000, 2002 and Microsoft Office PowerPoint 2003.


SUPPORT INFORMATION
===================

Troubleshooting
--------------------

Manually copying files from CD-ROM:

If you manually copy the sample files from CD-ROM to your hard disk, you may
need to remove each file's read-only attribute in order to use the file. To
do so, right-click the file in My Computer or Windows Explorer and click 
Properties in the context menu. On the General tab, clear the Read-Only check
box in the Attributes section. Click OK.


Microsoft Learning Technical support information
------------------------------------------------

Every effort has been made to ensure the accuracy of the book and the 
contents of this companion CD. Microsoft Press provides corrections for books
and companion CDs through the World Wide Web at:

	http://www.microsoft.com/learning/support/

To connect directly to the Microsoft Knowledge Base and enter a query 
regarding a question or issue that you may have, go to:

	http://www.microsoft.com/learning/support/search.asp

If you have comments, questions, or ideas regarding the book or this CD-ROM, 
or questions that are not answered by querying the Knowledge Base, please 
send them to Microsoft Press via e-mail to:

	MOAC@microsoft.com
    
or via postal mail to:

    Microsoft Press
    Attn:  MOAC: Supporting Users and Troubleshooting
	         Desktop Applications on a Microsoft
		 Windows XP Operating System (70-272) Editor
    One Microsoft Way
    Redmond, WA  98052-6399

Please note that product support is not offered through the above addresses. 


